Thank you for choosing us. We strive to deliver high-quality products that meet your expectations. However, due to the nature of our services and products, we have established a clear no-refund policy. Please take a moment to review our policy below:
Upon placing an order, customers agree to our no-refund policy. This policy is in place because each product is custom-made based on the specifications provided by the customer. Once production has begun, we are unable to cancel or reverse the order due to the personalized nature of our services.
Before we proceed with printing, we send a digital proof for your approval. It is crucial that you review this proof carefully. Any changes or corrections must be communicated before the proof is approved. Once you give your approval, we proceed with production. If there are any issues after approval, we cannot offer a refund.
We take great pride in the quality of our products. Our team conducts thorough quality checks throughout the production process to ensure that you receive a product that meets our high standards. If there are any defects or mistakes made by our team, we will evaluate the situation and offer a replacement of the same item at no additional cost, but no refunds will be issued.
While we work hard to ensure timely delivery, we cannot be held responsible for delays caused by shipping carriers or other unforeseen circumstances. If your order is delayed in transit, we recommend contacting the shipping provider directly. Our focus remains on providing exceptional service, but we do not offer refunds for delays in delivery.
It is the customer’s responsibility to provide accurate information regarding their order, including dimensions, colors, and text. We encourage you to double-check all details before submitting your order. If there are errors due to incorrect information provided by the customer, we will not issue a refund or replacement.
By placing an order with us, you acknowledge that you have read and understood our refund policy and agree to its terms. We appreciate your understanding and support as we work to provide high-quality, customized products.
If you have any questions or concerns regarding this policy or your order, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure a positive experience with our agency.
Thank you for your understanding!